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How to deal with return policies and customers

 One thing that I absolutely hate about selling online is when a customer is not satisfied with their order.

If you sell online or even out in the real world, you are going to have to deal with this at some point during your selling career.

There are many ways to deal with them and this is just one of the but, this is the way that I handle order through EBay since there can be a lot of unruly customers on there.

First of all, my EBay return policy is set to where a customer can return and order for up to fourteen days if they are not satisfied and they can get a refund or I will replace their item with a similar one.

Secondly, if they do decide that they want to get their item replaced or get a refund, they must send the items back and they have to pay for the shipping. This is so that you know if they are for real or not. If it is a regular customer then I will normally talk to them and replace the items and allow them to keep the ones they have just because I would rather keep an old customer that is reliable then to have to lose money on a new customer that might be looking for a way to get free items.

Now, with this being said you also have to pay attention to why the customer was not satisfied. For instance, I have had a few of them tell me that the items weren’t all there and I know that they were because I check them three times before I mail them off and then I also have my husband to check them as well. If they say that the item was short, I simply tell them what the return policy is and see what their response is. Most of the time, they don’t even respond.

Final thoughts: Make sure that your return policy is something that you and your customers can live with and stick to them. It makes life easier if everything is in bold letters so they can not refute them.

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