Skip to main content

How to deal with return policies and customers

 One thing that I absolutely hate about selling online is when a customer is not satisfied with their order.

If you sell online or even out in the real world, you are going to have to deal with this at some point during your selling career.

There are many ways to deal with them and this is just one of the but, this is the way that I handle order through EBay since there can be a lot of unruly customers on there.

First of all, my EBay return policy is set to where a customer can return and order for up to fourteen days if they are not satisfied and they can get a refund or I will replace their item with a similar one.

Secondly, if they do decide that they want to get their item replaced or get a refund, they must send the items back and they have to pay for the shipping. This is so that you know if they are for real or not. If it is a regular customer then I will normally talk to them and replace the items and allow them to keep the ones they have just because I would rather keep an old customer that is reliable then to have to lose money on a new customer that might be looking for a way to get free items.

Now, with this being said you also have to pay attention to why the customer was not satisfied. For instance, I have had a few of them tell me that the items weren’t all there and I know that they were because I check them three times before I mail them off and then I also have my husband to check them as well. If they say that the item was short, I simply tell them what the return policy is and see what their response is. Most of the time, they don’t even respond.

Final thoughts: Make sure that your return policy is something that you and your customers can live with and stick to them. It makes life easier if everything is in bold letters so they can not refute them.

Labels:

Comments

Post a Comment

Popular posts from this blog

Make Money Online Using Fiverr to Sell Gigs

I have been suing Fiverr for about a week now. I have actually had an account with them for about a month but I only used it to help out with a website that I was building. Then it got me to thinking; why not use Fiverr to make money online? Fiverr is a community of people who offer jobs or gigs for $5, and these gig range from funny things like making up a silly song to sing to you, to getting more pageviews, likes, followers, to writing content for people. Well, I am a writer and therefore I like to get paid to write. I set up a few gigs and waited patiently. I started getting hits off of these gigs and people started buying my fiverr gigs. I was making money online within a week. Now, I have used them in the past and so I know that they do payout. They use Paypal to pay the individuals and people from around the world use them. You can either have the funds added to your paypal account or you can use the money you earned to purchase gigs yourself. On the gigs that you...
Post a Comment
Read more

Long Tail Keywords, Niche Sites, and So Much More

 There is nothing new about niche sites but, there are still a lot of people who don’t know how to create one, why keyword long tail phrases are important, how to search for keywords, and choosing the right keywords. I walk you through as much as I can in a short…umm, maybe long, post. I will go more into this in the near future but for now, enjoy this post on niche sites and keywords. .   What is a Niche Site   A niche site is a website or blog that focuses on one particular thing. Let’s say, for instance, you wanted to do a website on crafting. A niche site for crafting would mean that you would need to take it and narrow it down as much as possible. Instead of being on a wide range, which crafting can be, you might want to focus on a certain type of craft. A niche site for crafting might be woven headbands, building tables made from oak, or using a particular tool to create crafts.   The Right keywords   When you create a niche site, you must use the Right ke...
Post a Comment
Read more

What You Should Know About AIDS

Aids has become one of the most widely known STD's in the world. Making yourself aware of Aids will help you to better understand ways that you can take prevention measures to refrain from transmitting it or passing it onto someone else.  HIV is the virus that causes Aids. HIV can be transmitted through body fluids from a mother's breast milk, blood, and sexual fluid from a person who has been infected.  Doctors have become aware of the different ways that a person can transmit the disease to another person. A mother who is giving birth to a child can transmit the disease without proper medical care. HIV can be transmitted by using needle injections if a person has the disease and another person uses the needle. Health care workers have become more cautious when dealing with patients that are infected with the disease.  At one time people would teach about the ABC approach to Aids. The ABC approach is Abstinence, Be faithful, and Condoms. The ABC approach started loosing ...
Post a Comment
Read more