One thing that I absolutely hate about selling online is when a customer is not satisfied with their order. If you sell online or even out in the real world, you are going to have to deal with this at some point during your selling career. There are many ways to deal with them and this is just one of the but, this is the way that I handle order through EBay since there can be a lot of unruly customers on there. First of all , my EBay return policy is set to where a customer can return and order for up to fourteen days if they are not satisfied and they can get a refund or I will replace their item with a similar one. Secondly , if they do decide that they want to get their item replaced or get a refund, they must send the items back and they have to pay for the shipping. This is so that you know if they are for real or not. If it is a regular customer then I will normally talk to them and replace the items and allow them to keep the ones they have just because ...